Health connector professional#

How many people had serious problems? According to two references about customer service call records of Health Connector and Medicaid tracking problems that need “escalation”, we know the number is most likely in the thousands. Other people enrolled, paid for insurance, had their checks cashed, but they discovered at the doctor’s office they had no coverage.

Desperate people who couldn’t wait any longer, abandon their Connector applications, and buy full-priced private insurance to keep their health care.

Tens of thousands were scared and frustrated, but a significant percentage of those had far more severe consequences: lost payments, loss of insurance, delayed and canceled appointments and procedures, people paying for care with their own money when it was supposed to be covered, and doctors turning away children for lack of insurance. But isn’t it worth it to spend time to know how and why our government wasted two hundred million dollars and harmed thousands of people? And you heard that right. What motivated me to write this report was the conviction that someone had to tell the entire, harrowing story: someone who saw a close friend harmed by this someone who was a writer someone who could understand all the audits and technology documents, and use them to question what government officials had been saying. The taxpayers paid $9 million for these audits, and they showed that the project was doomed from the start. I read all the audits done from the start of the project until after it failed.

Health connector professional#

I am a seasoned IT professional who has many years of experience, and I have helped to save large, troubled projects. The most valuable part of the report is probably my analysis of the state of the exchange in the year before it was released. I also compare what was known about the exchange project at various times to what was being communicated to the public. It also aggregates media reports to paint a comprehensive picture, such as showing the different kinds of harm to people who needed insurance. This report contains a lot of new information. I do not issue those indictments lightly, but reluctantly, and only after doing months of research, connecting the dots, and consulting experts. Worse than that, senior government officials engaged in misleading spin, and even outright dishonesty, about what was going on. The government deliberately hid that information from the public over and over again, while tens of millions of dollars were being squandered. They were not aware that the government knew long before October 1 that the exchange was likely to fail. The public got glimpses of the story, but never understood the harm it caused for so many people who needed health care. This comprehensive, independent report was written to document all the significant events of the failed Massachusetts Health Insurance Exchange, and explain how and why it happened. Reuse and remix with attribution.Ī report summary is available here.

This report contains 31,000 words and is licensed under a Creative Commons Attribution 4.0 license. The Health Connector Autopsy Report It was pride, not CGI, that doomed the Massachusetts Health Exchange